Complaints page
It can always happen that something does not quite go as planned. We find it very annoying if something happened that you are not satisfied with. Quality and service is high on our list, if you are not satisfied you can contact us using the information below and we will look for an appropriate solution:
1. Filing the complaint
We encourage you to first raise complaints with us by emailing us at info@kudustore.com. We will try to contact you as soon as possible to reach a solution.
2. Contact
After you have made your complaint recognizable, we will try to contact you immediately.
3. Solution
After the contact moment, we will look for an appropriate solution to your problem or complaint.
If you are not satisfied with the handling of the complaint, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr.
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