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Logo V2 Ujese Kwis
Logo V2 Ujese Kwis

Complaints page

It can always happen that something does not quite go as planned. We find it very annoying if something happened that you are not satisfied with. Quality and service is high on our list, if you are not satisfied you can contact us using the information below and we will look for an appropriate solution:

1. Filing the complaint

We encourage you to first raise complaints with us by emailing us at info@kudustore.com. We will try to contact you as soon as possible to reach a solution.

2. Contact

After you have made your complaint recognizable, we will try to contact you immediately. 

3. Solution

After the contact moment, we will look for an appropriate solution to your problem or complaint.

If you are not satisfied with the handling of the complaint, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr.  

The rating of kudustore.com at Webshop Keurmerk Customer Reviews is 9.2/10 gebaseerd op 277 reviews.
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